Think back to when you witnessed a platform rollout gone bad.
Maybe the launch was well-communicated and there were plenty of training sessions for you to attend. But after all the kickoff calls and webinars, you cracked the program open by yourself and couldn’t remember where to start.
None of the menus clearly signaled where to go. Documents weren’t where you expected them to be. With each dead-end mouse-click, your blood pressure rose and dread increased.
Forrester Research found that “70 % of projects fail due to lack of user acceptance.” Consider that even the most powerful ERP systems are useless without good user experience (UX), encouraging users to embrace the program.
In Fundamental Principles of Great UX Design, UX Matters shares concepts that are critical to great user experience. For us, here are two big takeaways:
Simply put, don’t make people think as they move about the interface. Software must be intuitive for people to even start using it, let alone get excited about it.
As you get ready to implement ERP software for your company, consider these UX best practices to ensure user adoption:
A mobile-first approach also means providing real-time, relevant insights and analytics on devices all the way from mobile to desktop.
Learn what each line of business is responsible for and understand their pain points. What's critical to one group may be trivial to another, so deliver the specific features each role needs to succeed in their work.
Another key to simplicity is maintaining a consistent experience across the platform. Screens should have the same look and feel, navigation, and icons, regardless of where the user goes in the program.